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Business hours are 8AM-4:30PM central time, Monday through Friday. We are closed on national holidays.

Customer Service
800-437-5606 (phone)
800-235-9001 (fax)

Email our customer service department for help with existing orders.

MINIMUM ORDERS

OrthoQuest Inc. has a $30.00 minimum order for online orders. Orders under $30.00 will not be processed on this site. If your order is less than $30.00, please call during normal business hours to place your order with a sales representative. Orders under $30.00 incur a non-refundable $10.00 minimum order fee in addition to shipping and handling charges.

SALES TAX

Sales tax will be collected as required.

PRICING

Pricing is subject to change without prior notice. Pricing errors or omissions on the website may not be honored at the time of sale. A sales representative will work with you to find a suitable replacement in the case of a pricing error.

SHIPPING

No Shipping to PO BOXES. Shipping rates are published rates from the carrier. This charge is passed on to the customer. “Free Shipping” promotions will be shipped by a carrier chosen by OrthoQuest Inc. and are available for continental US customers only (excluding Alaska, Hawaii, and Puerto Rico).  

Orders for professional customers will ship via FEDEX ground. Alternate shipping methods for commercial deliveries may be available and should be selected during check out. We do not deliver to PO Boxes. Please list a street address for all shipments. If a street address is not available, please call our office to place your order and select an alternate method of shipping.

Orders for retail/consumer customers ship via FEDEX through their carriers. Ground service is the only available option for our retail/consumer customers.

We reserve the right to change a shipping method even if a different method was selected at checkout.

PAYMENT METHODS

We accept Visa and MasterCard for payment of online orders.

RETURNS

Returns of unused, unopened (original packaging required) and resalable product will be accepted within 30 days of the invoice date.  Call customer service for a return authorization number. Returns will be assessed a 20% restocking fee. Unauthorized returns will not be accepted. Opened, used, or damaged product cannot be returned and will be unaccepted by OrthoQuest. Products marked “FINAL SALE” cannot be returned. Custom products (including patient kits, welded products and printed items) are final sale and may not be returned for credit or exchange.

 

INTERNATIONAL ORDERS

We cannot process international orders online. Please call our office during normal business hours or submit your order via fax or email. International orders are always charged freight.

Payments

Click here to view the Declaration of Conformity.

Click here to view the Certificate to Foreign Government.

Click here to view instructions for all countries outside of the United States for international wire transfers to OrthoQuest for payment for your order or account

CUSTOMER SECURITY AND PRIVACY POLICY

Your payment and personal information is always safe and OrthoQuest encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.

We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We may also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. OrthoQuest will never sell or give away your personally identifiable information to anyone.

 

DISCLAIMER OF LIABILITY:

ORTHOQUEST, INC. MAKES NO REPRESENTATION, AGREEMENT, OR WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, WITH RESPECT TO THE PRODUCTS. ORTHOQUEST, INC. EXPRESSLY DISCLAIMS ANY AND ALL, EXPRESS OR IMPLIED, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NONINFRINGEMENT. THE SOLE REMEDY WITH RESPECT TO ANY CLAIM AGAINST ORTHOQUEST, INC. ARISING OUT OF ANY DEFECT IN ANY GOODS OR SERVICES SHALL BE LIMITED EXCLUSIVELY TO THE RIGHT OF REPAIR, REPLACEMENT OF SUCH GOODS, OR TO THE REPAYMENT OF THE ORIGINAL PURCHASE PRICE (SUJBECT TO ORTHOQUEST, INC. SOLE DISCRETION). IN NO EVENT SHALL ORTHOQUEST, INC. BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR ANY GOODS OR SERVICES FURNISHED BY US. CLAIMS FOR DAMAGE OR SHORTAGE MUST BE MADE WITHIN 30 DAYS OF RECEIPT OF ORDER.

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