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Business hours are 8AM-4:30PM central time, Monday through Friday. We are closed on national holidays.

Customer Service
800-437-5606 (phone)
800-235-9001 (fax)

Email our customer service department for help with existing orders.

MINIMUM ORDERS

OrthoQuest / NEXADENTAL has a $30.00 minimum order. Orders under $30.00 will not be processed on this site. If your order is less than $30.00, please call during normal business hours to place your order with a sales representative. Orders under $30.00 incur a non-refundable $10.00 minimum order fee in addition to shipping and handling charges.

SALES TAX

A sales tax of 5.5% will be collected on all orders placed in Nebraska.

PRICING

Pricing is subject to change without prior notice. Pricing errors or omissions on the website may not be honored at the time of sale. A sales representative will work with you to find a suitable replacement in the case of a pricing error.

SHIPPING

No Shipping to PO BOXES. Shipping rates are published rates from the carrier. This charge is passed on to the customer. “Free Shipping” promotions will be shipped by a carrier chosen by OrthoQuest / NEXADENTAL, and are available for US customers only (excluding Alaska, Hawaii, and Puerto Rico).  

Orders for professional customers will ship via UPS ground. Alternate shipping methods for commercial deliveries may be available, and should be selected during check out. UPS does not deliver to PO Boxes. Please list a street address for all shipments. If a street address is not available, please call our office to place your order and select an alternate method of shipping.

Orders for retail/consumer customers ship via UPS through their carriers. Ground service is the only available option for our retail/consumer customers.

We reserve the right to change a shipping method even if a different method was selected at checkout.

PAYMENT METHODS

We accept Visa, and MasterCard, for payment of online orders.

RETURNS

Returns of unused, unopened, and resalable product will be accepted within 30 days of the invoice date. Call customer service for a return authorization number. Returns will be assessed a 20% restocking fee. Unauthorized returns will not be accepted. Opened, used, or damaged product may not be returned. Products marked “FINAL SALE” may not be returned. Custom products (including patient kits, welded products, and printed items) are final sale and may not be returned for credit or exchange.

INTERNATIONAL ORDERS

We cannot process international orders online. This includes our Canadian customers. Please call our office during normal business hours or submit your order via fax or email. International orders are always charged freight.

Click here to view the Certificate to Foreign Government.

CUSTOMER SECURITY AND PRIVACY POLICY

Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.

We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We may also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. NEXADENTAL will never sell or give away your personally identifiable information to anyone.

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Member Since 1994






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